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Frequent Questions

On the day of departure after the ski day, does the hotel have a room to change and take a shower?

You can leave your luggage at the hotel until you return from the slopes, we have a luggage room where you can change clothes, but without a shower. You can use the bathroom in the hotel cafeteria.

Does the hotel have a double bed?

We regret to inform you that the hotel does not have double beds.

What time can I enter the hotel and what time do I have to leave the room on the day of departure?

The entrance to the hotel will be from 2:00 p.m., although if the room is available, you can enter earlier. Rooms must be vacated before 12:00

Does the Hotel have WiFi? Is it paid or free?

The hotel has WiFi both in the reception areas, cafeteria and restaurant, it is free, ask at reception for access.

Does the Hotel have cots? Do they have a cost?

Yes, the hotel has free cots, but when making your reservation you must check with the hotel to request one and see if there are available on the date of your stay.

What does the Half Board include? Does it include drinks?

Half Board will always include Breakfast and Dinner. No, drinks are not included in the Half Board. For half-board reservations that include the night of 12/31/2021, the gala dinner will be mandatory.

What are the restaurant hours?

The hotel has a Buffet Breakfast service, and Buffet Dinner or Menu, depending on the hotel's occupancy with the following hours: Breakfast: 07.30 to 10.30 hours. Dinner: Buffet 7.30pm to 10.00pm. We also have a Cafeteria from 16:00 to 00:00. These hours may vary depending on the season, the information must be reconfirmed at reception.

When do I have to pay for my Reservation?

When making the reservation through this website, you will be asked for a credit card as a guarantee, no charge will be made, payment will be made directly at the hotel, except for promotions or non-Refundable / Refundable offers.

What is a Non-Refundable / Refundable Promotion / Offer / Rate?

These are rates that are paid at the time of making the reservation with the credit card that you provide, without the possibility of modification or cancellation, once the reservation is confirmed, no amount will be refunded.

Does the Hotel have Parking?

No, the hotel does not have Parking, you must leave it in the public parking of the station which has a price for a full day of approximately € 16 - € 24.

Can I buy the passes through the website or at the hotel itself? What are the ski lift hours? What are the box office hours?

Hotels cannot sell ski passes, you can purchase them on the official website of Sierra Nevada. The opening hours of slopes and lifts are from 09:00 to 17:00, varying depending on the weather conditions. The ticket offices in Plaza de Andalucía are open from Monday to Friday from 08:00 to 17:00. On weekends, holidays and eve, it is extended until 8:00 p.m. These ticket offices are also open on Saturdays from 5:30 p.m. to 9:00 p.m. for the sale of special night passes. These hours may vary depending on the season, the information must be reconfirmed at reception

Where can I leave my skis?

In the room you can find supports to keep them.

Can I get to the Hotel by bus?

From the Granada Bus Station you can take the bus with the following schedules From Granada to Sierra Nevada From Monday to Friday: 8:00 a.m., 10:00 a.m. and 5:00 p.m. Saturday, Sunday and Holidays: 8:00 a.m., 10:00 a.m. 3:00 p.m. and 5:00 p.m. From Sierra Nevada to Granada Exit from Sierra Nevada (Pradollano) from the outdoor bus parking. Monday to Friday: 9:00 a.m., 4:00 p.m., 6:30 p.m. Saturday, Sunday and Holidays: 9:00 a.m., 1:00 p.m., 4:00 p.m., 6:30 p.m.

Book here

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  • Room 1