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Frequent Questions

On the day of departure after a day of skiing, does the hotel have a room where you can change and take a shower?

You can leave your luggage at the hotel until you return from the slopes. We have a luggage room where you can change clothes, but without a shower. You can use the bathroom in the hotel cafeteria.

Does the hotel have a double bed?

We regret to inform you that the hotel does not have double beds.

Where can I rent equipment, classes and ski passes?

On this website you will find all this information and acquire these services

At what time can I check in to the hotel and what time do I have to leave the room on the day of departure?

Check-in at the hotel will be from 16:00 Hrs, although if the room is available it will be possible to enter earlier. Rooms must be vacated before 12:00

Does the hotel have WiFi? Is it paid or free?

The hotel has WiFi in the reception, cafeteria and restaurant areas, it is free, check at reception for access.

Does the hotel have cots? Is there a charge for them?

Yes, the hotel has free cribs, but when making your reservation you must check with the hotel to request one and see if they are available on the date of your stay.

What does Half Board include? Does it include drinks?

Half Board will always include breakfast and dinner. Drinks are not included in Half Board and must be paid directly at the restaurant. For the night of 31/12, for half board reservations, the gala dinner will be a mandatory service, included in the corresponding rate.

What are the restaurant's opening hours?

The hotel offers a buffet breakfast and a buffet or set menu dinner, depending on the hotel's occupancy, with the following times: Breakfast: 07:30 to 10:30. Dinner: Buffet 20:00 to 22:30 (may vary slightly depending on occupancy). We also have a cafeteria from 16:00 to 00:00. These times may vary depending on the season, information must be reconfirmed at reception.

When do I have to pay for my Reservation?

When making a reservation through this website, you will be asked for a credit card as a guarantee. No charges will be made, payment will be made directly at the hotel, except for non-refundable promotions or offers.

What is a Non-Refundable/Refundable Promotion/Offer/Rate?

These rates are paid at the time of booking with the credit card provided, with no possibility of modification or cancellation. Once the booking is confirmed, no amount will be refunded.

Does the hotel have parking?

We are sorry, we do not have parking on our premises. For closed parking, the best option is to leave it in the main parking lot, at the station entrance (paid) or if there is availability in the Meliá Parking next to our hotel (also paid).

Or the alternative of parking in the surroundings of the Hotel (blue paid zone from 8 a.m. to 8 p.m. Monday to Sunday) for which there are two payment methods: parking meter or via app. Parking with a maximum of 3 hours of paid parking.

Can I buy the ski passes on the website or at the hotel? What are the hours of the lifts? What are the hours of the ticket offices?

Hotels cannot sell ski passes, they can be purchased on the official Sierra Nevada website https://centrocomercio.sierranevada.es/venta-anticipada. The opening hours of the slopes and lifts are from 09:00 to 17:00, depending on the weather conditions. The ticket offices in Plaza de Andalucía are open from Monday to Friday from 08:00 to 17:00. On weekends, holidays and eves, the opening hours are extended until 20:00. These ticket offices are also open on Saturdays from 17:30 to 21:00 for the sale of special night ski passes. These opening hours may vary depending on the season, the information must be reconfirmed at reception or on the indicated website.

Where can I leave my skis?

In the room you can find supports to store them.

Can I get to the hotel by bus?

From the Granada Bus Station you can take the bus to Sierra Nevada.

You can find more information about schedules and how to get there at the following link

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  • Room 1